Additional reports available here: http://www.ilr.cornell.edu/globalcallcenter/research/
SAMPLE REPORTS
2004 Danish Call Centre Report - A4
0.53mb file | download here
2004 Danish Call Centre Report - US
0.78mb file | download here
2004 French Call Centre Report
0.10mb file | download here
2004 UK Call Centre Report
0.88mb file | download here
2004 US Call Centre Report
3.7mb file | download here
2005 Australian Call Centre Report
0.29mb file | download here
FULL REPORTS
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2007 Canadian Call Centre Report
1.9mb file | download here
2004 Danish Call Centre Report - A4
0.49mb file | download here
2004 Danish Call Centre Report - US
0.70mb file | download here
2004 French Call Centre Report
0.34mb file | download here
2004 UK Call Centre Report
1.1mb file | download here
2004 US Call Centre Report
4.3mb file | download here
2005 Australian Call Centre Report
0.49mb file | download here
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Interview with Ann C. Frost
