Instant MBA
2007-11
The Province - B.C. benefits when U.S. firms 'near-shore' call centres to Canada
2007-08-22
The Ottawa Citizen - Repetitive, simplistic work fuels turnover at call centres
2007-08-11
TheRecord.com - Call centre employees deserve some empathy, study suggests
2007-08-08
Interview with Professor Ann Frost
Call Centres: Advantages and Enticing Employees to Stay
Interview with Ann C. Frost of The Richard Ivey School of Business
2007-08-01
Press Release from Cornell University
2007-05-03
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Interview with Ann C. Frost
